Shipping & Returns
Shipping & Returns Policy
Shipping
At ELK, we currently ship nationwide across Thailand.
🚚 Processing Time
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All orders are processed within 1–2 business days (excluding weekends and public holidays).
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You will receive an email notification when your order has shipped.
📦 Shipping Rates
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Shipping is calculated at checkout based on the total weight of your order and your delivery location.
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Free shipping promotions (if any) will be displayed at checkout.
🌎 International Shipping
We currently do not offer international shipping.
Stay tuned as we plan to expand our reach soon.
Returns & Exchanges
Your satisfaction is important to us.
🔁 Return Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be unworn, unwashed, and in their original packaging with tags attached.
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Due to hygiene reasons, bodysuits, waist trainers, and undergarments are final sale and cannot be returned or exchanged.
💰 Refunds
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Once we receive your return and inspect the item(s), we will notify you of approval.
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Approved returns will be refunded to your original payment method, minus any shipping costs.
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Please allow up to 7 business days for the refund to appear in your account.
🔄 Exchanges
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If you wish to exchange for a different size or product, please process a return first, then place a new order for the desired item.
🚫 Non-returnable Items
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Final sale items
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Gift cards
Return Shipping Costs
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service to ensure your return is received.
Damaged or Incorrect Orders
If you receive a defective, damaged, or incorrect item, please contact us immediately at support@elkletic.com with your order number and a photo of the issue so we can resolve it swiftly.
Contact Us
For any shipping or return inquiries, please contact us at: